Your privacy is very important to us. We are committed to protecting and respecting your privacy and to ensuring compliance with applicable legislation (including the UK GDPR) and to ensuring that when you choose us to acquire your tickets for our events, you know what personal data we collect about you and how we use your personal data.
We seek ‘informed consent’ from you as part of the account creation process in order to collect and process your personal data. By supplying your personal data through our websites, over the telephone or in person, you are consenting to AGCT holding and processing such information for the purposes for which it was provided.
The personal data which we collect about you may include:
Logged Data Collection
In common with most websites, our websites’ servers can automatically log certain information about every request made of them. This information is used for system administration, bug tracking and for producing usage statistics and may be kept for up to two years. From time- to-time logging may be enabled on the webserver hosting our websites. When logging is enabled, the following data is automatically collected for each data request:
Logging of additional data may be enabled temporarily from time-to-time for specific purposes. In addition, the computers on which the website is hosted keep records of attempts to use them for purposes other than access to the web server. This data typically includes:
It may also include details of what was done or was attempted to be done.
Legally speaking and in accordance with the UK GDPR, AGCT may process your personal data under the following circumstances:
Practically speaking, we are likely to process your personal data in the following ways:
You can opt in or out of receiving information by post and/or e-mail at any time, please contact us at email@example.com
In addition to the foregoing, we may disclose your personal information to third parties in the following circumstances:
If you are a resident of the United Kingdom you are entitled to certain individual rights related to personal data protection. These rights include (but or not limited to):
For further information about your rights, please consult the UK Data Commissioner’s Office official website. AGCT is committed to taking requisite and reasonable steps to enable you to correct, amend, delete or otherwise limit the use of your personal data. If you wish to be apprised of what personal data we hold about you and/or you wish to exercise any of your rights in connection therewith (including having such data removed from our systems), please contact us at firstname.lastname@example.org
Please note that we may ask you to verify your identity before responding to such requests.
Credit card transactions are processed by www.stripe.com and transmitted via Bookwhen who provide our online booking system.
When asked to enter personal details, including your credit card number, the address bar will indicate that you are on a secure webpage, most likely by showing https:// at the beginning of the address. This indicates that all data is being transmitted securely between your web browser and Bookwhen servers, using encryption to ensure that the data cannot be read or modified by a third party. We take data security extremely seriously and understand the need to adhere to high levels of checking and auditing around storing and transferring cardholder data. As part of the global Payment Card Industry Data Security Standard (PCI DSS), Stripe is fully compliant with PCI requirements and maintains this standard as part of its regular system review process. Protecting customers against credit card fraud is a critical issue for AGCT as Card Payment Merchants and we require that under no circumstances should credit card information be sent by email.